Terms of Service

01About these terms

This website is operated by LLAMAS GROWTH LTD, registered in England and Wales under company number 17506475, with company address at 15-17 Middle Street, Brighton, East Sussex, United Kingdom, BN1 1AL. Contact: contact@llamas-growth.com. “We”, “us”, and “our” refer to this company.

These terms explain permitted website use and the framework for enquiries about our services. They do not, by themselves, create a paid-services agreement. Any enforceable restriction remains subject to proper notice, applicable law, and the circumstances of its acceptance.

02Business clients only

Our brand, digital, creative, and growth services are offered to businesses and people acting for business purposes, not to consumers buying for personal use. Anyone placing an order on behalf of an organisation must have authority to do so.

If you are acting as a consumer, contact us before commissioning work. Calling someone a business client does not remove statutory consumer rights where the facts make them a consumer.

03Enquiries and contract formation

Website descriptions are an invitation to discuss a project, not a binding offer or a guarantee of availability. Sending an email, visiting the website, or downloading a project brief does not place an order or create a client relationship.

The project brief form currently produces a local file and does not submit an enquiry to us. To contact us, send an email to contact@llamas-growth.com. We do not take payments or conclude service orders through this website.

A services contract is formed only when both parties agree a written proposal, statement of work, or other project agreement, with an agreed method of acceptance. If project terms conflict with this general framework, the agreed project terms take precedence.

04Project agreements

Before work starts, the written project agreement should identify the parties, scope, deliverables, fees and any applicable VAT, payment schedule, expenses, timetable, dependencies, included revisions, and acceptance process. It must also address change requests, cancellation or termination, ownership and licences, confidentiality, liability, and any ongoing support or third-party costs relevant to that project.

No price, deposit, cancellation charge, revision limit, or ownership transfer is established by this page. These must be agreed for the particular engagement. Services will be performed with reasonable care and skill. No particular sales, ranking, conversion, or other commercial outcome is guaranteed unless expressly agreed.

05Client responsibilities and changes

Clients need to provide accurate information, timely feedback, necessary access, and materials they are entitled to use. Project schedules may depend on these contributions and on third-party services; the agreed project terms govern the effect of delays.

Changes to the scope, timetable, or fees must be agreed in writing rather than assumed. A client remains responsible for its own business decisions, sector-specific approvals, legal claims, and the accuracy of information it asks us to publish.

06Intellectual property

We or our licensors own the rights in this website’s text, design, brand assets, and other content unless stated otherwise. You may browse and make reasonable internal business reference copies. You must not commercially reproduce our website content, present it as your own, or use our marks in a way that implies endorsement without permission. Statutory exceptions are unaffected.

Rights in client deliverables, pre-existing tools, fonts, stock assets, software, and other third-party materials are dealt with in the written project agreement and relevant licences. Commissioning work does not automatically transfer every intellectual property right. No portfolio-use permission is assumed; this should be agreed separately.

07Acceptable website use

Do not misuse the website by attempting unauthorised access, interfering with availability, introducing malicious code, violating intellectual property or privacy rights, or using it for unlawful activity. Do not send confidential third-party material unless you are authorised and an appropriate arrangement is in place.

We may take proportionate steps to protect the website, including restricting abusive access. Nothing here restricts lawful reporting, security disclosure, or rights that cannot lawfully be excluded.

08Availability and external services

We aim to keep information accurate and the website available, but it may change, be interrupted, or contain errors. General content is not legal, tax, investment, or other regulated professional advice. Obtain appropriate independent advice for decisions requiring it.

Links to external websites are provided for convenience. We do not control their content, security, availability, or terms. Any third-party tools used in a project must be addressed in the project agreement and applicable provider terms.

09Privacy and confidential information

Our Privacy Policy explains personal-information handling. If a project involves processing personal data on a client’s behalf, an appropriate data-processing agreement must be put in place before that processing begins.

Sending an unsolicited enquiry does not itself create a non-disclosure agreement. If your project requires confidential information, ask us to agree suitable confidentiality terms before sharing it. This does not diminish our data-protection obligations.

10Liability and statutory protections

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

We do not introduce a blanket exclusion or financial liability cap through these website terms. Any allocation of risk, exclusion, or limitation for paid services must be expressly agreed in the project contract and comply with applicable law, including the reasonableness requirements of the Unfair Contract Terms Act 1977 where relevant. Mandatory statutory rights remain unaffected.

11Complaints and governing law

Please raise service or website concerns at contact@llamas-growth.com, identifying the issue and the outcome you seek. We will review them and respond. Contractual disputes follow any dispute-resolution process agreed in the relevant project contract.

These website terms are governed by the law of England and Wales. Subject to mandatory legal rights, the courts of England and Wales have jurisdiction over disputes relating to them. Different arrangements for a specific engagement must be expressly agreed in its written contract.

12Changes and legal review

We may revise these website terms and show the updated date above. Revisions do not retrospectively vary an existing project agreement; contractual changes require the agreed process.

These terms are a website and enquiry framework, not a substitute for a project-specific services contract. Their effectiveness depends on the actual arrangement, proper incorporation, and applicable law. Obtain UK legal advice on your service contract and business practices before relying on them for a particular engagement.